Tracy Tolbert

Tracy Tolbert is an effective leader with high integrity.  With nearly 30 years of experience, he has gained respect within the BPO community and has a well-recognized industry name. With global expertise, he can be a support as new markets are explored and businesses have grown. Tolbert has the proven ability to make other executives extremely successful with a talent to truly advise, facilitate, coach, and mentor.

Coaching and Leadership Highlights

• Executive Vice President of Global Sales for Xerox who achieved the yearly target of over $1.5B in annual recurring revenue and maintained a 90%+ retention of customer base
• Led the charge in identifying opportunities and opening the European market and furthering the company’s global footprint as Senior VP of Global Commercial Sales & Marketing with Affiliated Computer Services (ACS) in Kentucky and Utah
• Extensive understanding of business models that comprise one or more of the following: Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), consulting, technology, professional services, market research, benchmarking, and events
• Advisor for a global outsourcing company that provides back-office support and customer care solutions to some of the world’s most notable brands
• Developed a formal sales organization and grew the company 10-fold while VP of Sales for a Bell & Howell affiliate
• Part of BPO pioneering team in 1998, adding diverse vertical expertise through acquisitions
• Integral in evolving one of his BPO companies to a FORTUNE 500 ranking
• Not only an expert in commercial business but also has extensive experience in the public sector contracting process
• Continued to successfully lead the sales organizations for multiple BPO companies as they navigated through 100+ acquisitions
• As a Global Sales EVP for Xerox achieved more than 15% YOY sales growth from 2010-2015